Store Policy​

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Customer Care

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At First Class Pet Supply, we are committed to providing a smooth and reliable shopping experience. Our goal is to ensure every customer receives helpful support and clear communication throughout their order process. If you have any questions about products, orders, or policies, our team is available to assist you.​

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Shipping Information​

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Orders are typically processed within 1–3 business days. Delivery times vary depending on the product and fulfillment location.

Some items may ship directly from our fulfillment partners, which can result in different shipping times between products. Tracking information will be provided when available.

Please note that delivery estimates are not guaranteed, and delays caused by shipping carriers, customs, or other external factors are outside of our control.

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Returns & Refunds​

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Please refer to our Return & Exchange Policy for full details regarding eligibility, return instructions, and refund processing.

Customers must contact us before sending any items back to receive return authorization. Unauthorized returns may not be accepted.

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Privacy & Safety​

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First Class Pet Supply respects your privacy and is committed to protecting your personal information. We collect only the necessary information required to process orders, provide customer support, and improve your shopping experience, such as your name, contact details, and shipping address.

Your information is securely stored and is never sold or shared with third parties, except when required to fulfill your order or comply with legal obligations.

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Payment Methods​​

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We accept major credit and debit cards as well as PayPal. All payments are processed securely through trusted payment providers.

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Order Issues

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If you receive an incorrect, damaged, or missing item, please contact us within 7 days of delivery with photos so we can assist you quickly.